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Healthcare Systems
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Main System Description
Prix Queue Management System is a smart service flow and customer queue orchestration platform designed to manage waiting lines, service allocation, and customer flow across multiple industries. It is built for hospitals (patient queues), banks, SACCOs, fast food restaurants, and any service delivery environment that requires structured customer servicing. The system improves efficiency, reduces waiting time, and provides real-time visibility of service progress across counters or service points. Customers are dynamically assigned to the next available service agent based on configurable rules such as priority level, service type, or arrival sequence, ensuring fair and optimized queue distribution. It introduces a centralized control interface where administrators can monitor all active queues, manage service desks, and reassign workloads where necessary. This allows supervisors to balance service pressure across counters and prevent bottlenecks during peak hours, improving overall operational flow. The platform also supports multi-channel queue entry, enabling customers to join queues through physical kiosks, mobile interfaces, or reception desks. Notifications and status updates can be delivered in real time, keeping customers informed of their position and reducing perceived waiting time. In addition, Prix Queue Management System generates detailed analytics and performance reports, including service times, agent efficiency, peak traffic periods, and queue abandonment rates. These insights help organizations optimize staffing levels, improve service delivery strategies, and enhance customer satisfaction. Overall, the system transforms traditional waiting lines into structured, data-driven service flows that improve efficiency, transparency, and user experience across all supported industries.
Solution Modules / Specifications
Structured digital queue creation replacing manual systems Automated numbering and tracking Live queue status per service line
Independent queue lines per service category Supports banking, consultation, payments, and fast-food-style flows Simultaneous multi-line operation within one system
Automatic unique ticket generation Service type, priority, and timestamp tagging per ticket Printed or digital ticket issuance
Service counter/desk configuration Call, transfer, and serve actions per counter Assigned-queue routing per staff member
Live queue status on public screens Real-time position and progress tracking for customers Now-serving and next-up display
Priority-based service allocation Support for VIP, elderly, and emergency cases Premium service queue lanes
Automated SMS alerts as a customer's turn approaches Service status change notifications
Service speed and waiting-time insights Staff performance tracking Customer flow pattern reports
Role-based system access for cashier, teller, receptionist, or service agent Permission-controlled counter assignment
Transfer customers between counters or service queues Position and ticket priority preserved on transfer
Re-queuing of missed or skipped customers Recall flagging based on system rules
Average service duration per customer Efficiency tracking to reduce waiting times
Customer-generated queue tickets via kiosk Digital entry point support alongside staff-issued tickets
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Code Preview / Technical Specs (Markdown, JSON, XML, or Text Configs)
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Package Tiers
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Digital queue & ticket generation Counter & service point management Real-time queue display
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Everything in Starter, plus multi-service queue support Priority queue handling & queue transfer SMS notifications
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Everything in Business, plus staff role management Self-service ticket kiosk support Missed-queue handling & service time tracking Full service analytics & reports
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Everything in Professional, fully scoped Multi-branch / multi-region rollout Custom integrations Dedicated SLA-backed support
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
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Linked Add-ons
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Add-on Catalog
; override the price here only if this solution charges differently.
Add-on
Category
Price for this Solution
WhatsApp Integration
Messaging Integration
Basic M-Pesa Integration
M-Pesa Integration
Standard M-Pesa Integration
M-Pesa Integration
Advanced M-Pesa Integration
M-Pesa Integration
KRA eTIMS Integration
Accounting & Tax Compliance
Additional Branch Activation
—
Initial Data Import & Catalogue Setup
—
Bulk SMS Integration
Bulk SMS Integration
HR & Payroll
HR & Staff Management
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Link a Catalog Add-on
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Basic M-Pesa Integration
KSh 10,000.00
Full Accounting Module
KSh 45,000.00
HR & Payroll
KSh 50,000.00
ICU / Critical Care Module
KSh 150,000.00
Logo & Brand Identity Design
KSh 15,000.00
Safaricom Sender ID Registration
KSh 8,500.00
WhatsApp Integration
KSh 12,000.00
Airtel Sender ID Registration
KSh 8,500.00
Bulk SMS Integration
KSh 10,000.00
HDU (High Dependency Unit) Module
KSh 100,000.00
HR & Biometric Attendance
KSh 45,000.00
KRA eTIMS Integration
KSh 25,000.00
Professional Email Setup (Google Workspace)
KSh 8,000.00
Standard M-Pesa Integration
KSh 15,000.00
Advanced M-Pesa Integration
KSh 25,000.00
Duty Rota & Shift Scheduling
KSh 15,000.00
Professional Copywriting & Content
KSh 12,000.00
Telkom Sender ID Registration
KSh 8,500.00
Theatre / Operating Room Module
KSh 120,000.00
Biometric Staff Attendance Integration
KSh 20,000.00
Maternity & Labour Ward Module
KSh 100,000.00
Biometric Attendance
KSh 25,000.00
Blood Bank / Transfusion Module
KSh 70,000.00
Additional Branch Activation
KSh 35,000.00
Dialysis Unit Module
KSh 90,000.00
Initial Data Import & Catalogue Setup
KSh 5,000.00
Mortuary Management Module
KSh 40,000.00
All add-ons already linked.
Package Comparison Table
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