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Healthcare Systems
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Main System Description
The Hospital Queue Management System is a digital patient flow solution designed to streamline registration, queue handling, and service delivery across hospital departments. It helps healthcare facilities reduce waiting time, eliminate manual queue handling, and improve overall patient experience through structured and transparent patient flow management. The system organizes patients into structured queues based on departments, service points, or doctor stations. Patients are automatically or manually assigned queue numbers and are served in an orderly sequence, ensuring fair and efficient service delivery. It supports real-time queue monitoring, allowing staff to track waiting patients, call the next patient, transfer queues between departments, and manage service priorities where necessary. This improves coordination between reception, triage, consultation, pharmacy, and other service points. Patients can be managed across different service types including walk-in visits, scheduled appointments, and emergency cases, ensuring flexible handling of different clinical workflows. The system also provides reporting and analytics on patient volumes, waiting times, and service efficiency, enabling hospitals to optimize staffing and improve service delivery.
Solution Modules / Specifications
Quick patient registration Unique queue assignment per patient
Automatic department queue assignment based on service type Service-specific routing
Live dashboard of active queues Current service status and waiting patients
Instant next-patient calling by staff First-come-first-served progression, with emergency override
Queue handling across OPD, pharmacy, laboratory, and other departments
Emergency and priority case fast-tracking Priority queue management alongside standard flow
Move patients between departments Queue position and data preserved on transfer
Scheduled patient management alongside walk-ins Unified queue for both appointment types
Patient waiting duration monitoring Service efficiency insights
Patient flow insights Queue time and departmental efficiency reporting
Automated queue status updates Reminder and patient notifications via SMS
Automated voice calling of patient names and queue numbers
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Code Preview / Technical Specs (Markdown, JSON, XML, or Text Configs)
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Add package tiers first and save — the Comparison Rows section below only shows a column for packages that already exist, so a brand-new tier's column won't appear there until after you save once.
Package Tiers
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Patient registration & unique queue assignment Real-time queue display & next-patient calling Waiting time tracking Priority/emergency override handling
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Everything in Starter, plus multi-department queue support Smart, service-based queue assignment & routing Queue transfers between departments Appointment integration alongside walk-ins
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Everything in Business, plus SMS queue status notifications Automated voice announcements for patient calling Performance reports & departmental efficiency analytics Priority onboarding & dedicated support
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
Key
(e.g. starter)
Label
Best Suited For
Price (KES)
(ignored if Enterprise)
Highlights
(one per line, shown on the pricing card)
Everything in Professional, fully scoped Multi-hospital / multi-branch rollout Custom EMR/HMIS integrations Dedicated SLA-backed support
Maintenance / Month
Maintenance / Year
Featured
Enterprise
(no fixed price)
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Linked Add-ons
— priced once in the
Add-on Catalog
; override the price here only if this solution charges differently.
Add-on
Category
Price for this Solution
Basic M-Pesa Integration
M-Pesa Integration
Standard M-Pesa Integration
M-Pesa Integration
Advanced M-Pesa Integration
M-Pesa Integration
Bulk SMS Integration
Bulk SMS Integration
KRA eTIMS Integration
Accounting & Tax Compliance
Additional Branch Activation
—
Initial Data Import & Catalogue Setup
—
HR & Payroll
HR & Staff Management
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Link a Catalog Add-on
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Basic M-Pesa Integration
KSh 10,000.00
Full Accounting Module
KSh 45,000.00
HR & Payroll
KSh 50,000.00
ICU / Critical Care Module
KSh 150,000.00
Logo & Brand Identity Design
KSh 15,000.00
Safaricom Sender ID Registration
KSh 8,500.00
WhatsApp Integration
KSh 12,000.00
Airtel Sender ID Registration
KSh 8,500.00
Bulk SMS Integration
KSh 10,000.00
HDU (High Dependency Unit) Module
KSh 100,000.00
HR & Biometric Attendance
KSh 45,000.00
KRA eTIMS Integration
KSh 25,000.00
Professional Email Setup (Google Workspace)
KSh 8,000.00
Standard M-Pesa Integration
KSh 15,000.00
Advanced M-Pesa Integration
KSh 25,000.00
Duty Rota & Shift Scheduling
KSh 15,000.00
Professional Copywriting & Content
KSh 12,000.00
Telkom Sender ID Registration
KSh 8,500.00
Theatre / Operating Room Module
KSh 120,000.00
Biometric Staff Attendance Integration
KSh 20,000.00
Maternity & Labour Ward Module
KSh 100,000.00
Biometric Attendance
KSh 25,000.00
Blood Bank / Transfusion Module
KSh 70,000.00
Additional Branch Activation
KSh 35,000.00
Dialysis Unit Module
KSh 90,000.00
Initial Data Import & Catalogue Setup
KSh 5,000.00
Mortuary Management Module
KSh 40,000.00
All add-ons already linked.
Package Comparison Table
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