Enterprise Engine

ANDRONET ONE — CRM & ERP PLATFORM

System Module Registry: andronet-one-crm-erp-platform

Functional Specifications & Capability Scope

Andronet One is a business management platform combining a full sales CRM and a back-office ERP in a single system. It carries a customer from first contact through to a signed contract, an invoice, and a collected payment — then keeps the books, the stock, and the purchasing behind that sale all in the same place. The CRM and ERP sides are licensed as separate suites, and a new customer can start with either one, or both, right from the first-run setup wizard. A CRM-only install already quotes, sends contracts for e-signature, and raises invoices with M-Pesa payment built in; switching on the ERP suite adds real double-entry accounting behind those same invoices, plus inventory, procurement, and point-of-sale — without changing how the CRM side is used day to day. Beyond the core workflow, it includes a customer self-service portal, multi-channel notification templates, role-based access control, and ANDI — a built-in AI assistant that can already answer questions like "which invoices are overdue" and draft a payment reminder from real customer data, with voice input and a human always deciding before anything is sent.

Primary System Solution

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System Configurations

Deployment Set: General System

Sorting Sequence Matrix: Index #0

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Integrated Modules & Subsystems

Comprehensive system components architecture and operational breakdown matrix.

15 Active Engine Modules

Lead-to-Cash CRM Pipeline

Leads tracked on a kanban board from first contact to conversion
Quotations and proposals customers can accept, reject, or request changes to online
Contracts support e-signatures and a manager approval step before they go live
Invoices raise straight from a signed contract, with M-Pesa payment built in

Licensed as CRM, ERP, or Both

The CRM suite (leads through invoicing) and the ERP suite (finance, inventory, procurement, POS) can be licensed and switched on independently
A guided onboarding wizard lets a new customer choose which suites they need on day one
A CRM-only install already quotes, contracts, and invoices — adding the ERP suite unlocks real double-entry books behind those same invoices

Customer Self-Service Portal

Customers log in separately from staff to view their own quotations, proposals, contracts, invoices, and project status
Cuts down on staff time spent answering "what's the status of my order" by phone or email

Full Double-Entry Accounting

Chart of Accounts, Journal Entries, and General Ledger
Trial Balance, Income Statement, Balance Sheet, and Cash Flow reports generated directly from posted transactions
Period close locks prior periods against further edits
Every invoice, payment, purchase, and POS sale posts its own balanced journal entry automatically

Inventory & Stock Management

Real-time stock levels, reorder-level alerts, and stock valuation
Stock requests, stock takes, and opening-stock entry
Goods-received notes cost stock in automatically from procurement

Procurement & Supplier Management

Purchase orders require manager approval before they're sent
Goods Received Notes post stock-in and the supplier payable automatically
Supplier payment vouchers and running supplier balances

Point of Sale — Desktop & Mobile

Desktop till plus a mobile POS screen
M-Pesa STK push, manual code verification, and Pull Till auto-claiming
Split payments across cash, M-Pesa, and card in any combination
Every sale posts both its revenue and cost-of-goods-sold journal entries automatically

ANDI — Built-in AI Assistant

Chat assistant with voice input, running on Claude or a free local model
Can already answer real questions like "list overdue invoices" and draft — never auto-send — a payment reminder from real customer and invoice data
Permission-gated and draft-only by design: it prepares, staff decide

Role-Based Access Control

Granular permissions grouped into categories and assigned per role
Staff only see and act on what their role allows, across both the CRM and ERP suites

Multi-Channel Notification Templates

Editable templates for email, SMS, and WhatsApp
Fired automatically at key lifecycle events — quotation sent, contract signed, invoice due, payment received

In-App User Manual

A built-in help manual, filtered automatically to show only the sections relevant to the suites a customer has actually licensed

M-Pesa Integration

STK push, manual code verification, and Pull Till auto-detection
Shared across invoicing and POS so a payment is confirmed the same reliable way everywhere

Expense Tracking

Business expenses recorded by category
Posts directly to the accounting ledger for accurate profitability reporting

Field Visit & Activity Tracking

Log site or field visits against a lead or customer, tied to the service or solution being discussed
Calls, emails, meetings, and notes logged as a running activity history per lead or customer

Task Management

Tasks tied to a lead or customer, with overdue, due-today, and upcoming views
A personal "My Tasks" view for each staff member